Retail Distribution
In the current market, many companies cover the complete supply chain from international purchasing (perhaps to their own design) through to direct retail to the end customer. Others operate a wholesale operation with their own retail outlets as well. OneOffice can successfully support both of these operations.
Point of Sale
The retail outlet may be supported by OneOffice directly using our retail sales screens and immediate invoice printing at the point of sale. These are designed to support a retail environment directly.
In other cases, customers may wish to use Point of Sale dedicated terminals from a third party. OneOffice will happily integrate into this environment too, supporting multiple file transfer protocols to work fluently with these systems.
Of course, OneOffice adds to this the power of an industrial strength distribution package.
Retail distribution is very much a “Time and Place” operation, where inventory must be available to satisfy the customer on demand. The retail customer requires high availability when they need it, meaning that you have to deliver it to the shop quickly and efficiently.
OneOffice has functionality that is required by many Retail Distributors, including….
- Point of Sales dedicated software and interfaces to external terminals.
- Web portal support to allow customer specific purchasing and direct sales (including credit card interfaces).
- Multi-tiered price management.
- Special offers, vouchers etc.
- The ability to process scheduled, back-to-back and direct orders, automatic accessory selection and configure-to-order facilities.
- Customer labelling, paperwork, EDI and other customisation as required for customer specific operations.
- Assembly on picking, where products may be branded on despatch for specific customer requirements.
- Rebate processing to manage one or two tier rebates.
- Product forecasting by customer and consolidated.
- Delivery times factored into warehouse processing to ensure accurate deliveries to the customer.
- Warehouse pick queueing and dashboards to ensure complete visibility of the supply chain.
- Carrier tracking
- Logistics Centre Pick Face and Replenishment management built in.
- Consignment stock management capabilities.
By deploying OneOffice for the front office order capture processes and in the back office for inventory management and order fulfilment all areas of your businesses will have a common real-time view across the full order lifecycle. By using this approach in conjunction the OneOffice Business Activity Monitoring capability, significant advances can be made in both customer service and compressing the time between order capture and shipment because the system will ensure that people are told when they need to act something.
Customers
Firms in the retail distribution sector using OneOffice include:
Virgin Mobile
Fired Earth
William Wilson
Electric Centre
