Service

We operate a support service from 8am New Zealand time to 5pm Australian (Melbourne) time.

We treat Australia and New Zealand as one market and our staff know our customers.  We don’t arbitrarily stop someone supporting our customer just because they are in another country.

We currently have customers with branch operations in Australia, New Zealand, Malaysia, Singapore, Taiwan and India.

Our customers tell us that our average response time is around half an hour.  Of course this doesn’t mean everything is fixed in half an hour!!  However it does show our commitment to customer service.



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smartpoint_blue1

This intelligent data management software does away with multiple screen confusion, making accessing customer information quick and easy.

Article extract from I-Start Magazine Australia & New Zealand

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